Terms of Service

Effective 11 August 2026

These terms govern your use of Session, the practice platform available at session-health.com. By creating an account or using the service you agree to them.

1. What Session is — and isn't

Session provides software: scheduling, teleconsultation video, records, chat, billing and content tools for mental-health professionals and their clients. Session does not provide healthcare. All care, advice and treatment come from the independent professionals who use the platform. Session is not an emergency or crisis service — in a crisis in India call Tele-MANAS 14416 or 112.

2. Accounts

• Therapists sign in with email/Google; clients with name, phone number and a PIN. Keep your credentials private — you are responsible for activity on your account.
• You must provide accurate information. Impersonation is grounds for removal.
• Clients' records become accessible to a client when their therapist saves the client's phone number; this linkage is part of how the service works.

3. Professional responsibilities

• Therapists must hold and maintain the licences and registrations their practice requires, and are solely responsible for the care they provide, the accuracy of records, and compliance with professional and legal obligations (including consent and record-keeping rules).
• The verified badge reflects a document check at a point in time; it is not an endorsement, guarantee or ongoing supervision of any professional.

4. Payments

Clients pay therapists directly (e.g., via UPI to the therapist's own ID). Session does not process, hold or guarantee payments, and fee disputes are between client and therapist. Payment screenshots attached to bookings are stored as part of the record.

5. Acceptable use

• No harassment, abuse, or discrimination. Consult misconduct can be flagged in-app; verified reports lead to blocks — including permanent removal.
• Community spaces: only clinicians may post; be professional; no client-identifying information, no medical advice presented as treatment for a specific reader, no spam or unlawful content. We may remove content and restrict posting.
• Content you create with the Carousel studio is yours; you are responsible for what you publish on social platforms, including its clinical accuracy.
• No scraping, reverse-engineering, or attempts to access other accounts' data.

6. Plans and fair use

The Free plan includes the full feature set with limits (currently 5 clients and 3 AI carousels per month). Paid tiers lift these limits. AI generation is also subject to daily fair-use limits. We may adjust limits with notice in the app.

7. Content and data

You retain rights to content you create. You grant Session the licence needed to store, display and transmit it in order to run the service. Privacy is governed by our Privacy Policy.

8. Availability and changes

We aim for high availability but the service is provided "as is" without warranties of uninterrupted or error-free operation. We may modify or discontinue features, and will give reasonable notice for material changes.

9. Liability

To the maximum extent permitted by law, Session is not liable for the acts or omissions of therapists or clients, for outcomes of care, or for indirect or consequential losses. Our aggregate liability for any claim is limited to the amount you paid Session for the service in the 12 months before the claim (₹0 on the Free plan).

10. Termination

You may stop using Session at any time and request account deletion ([email protected]). We may suspend or terminate accounts that violate these terms or put others at risk.

11. Governing law

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts at the registered place of business of Session's operator.

12. Contact

[email protected]